What is Lumio?
An AI receptionist that answers your phone around the clock, plus the software behind it. It knows your rooms, hours and package prices, answers a parent's questions, checks what is genuinely free, and books the party. The booking, the contact and a record of the call land in one system you open the next morning.
Do I have to replace my current booking system?
No. That is the whole idea. Lumio runs alongside whatever you use now. You are not migrating tills, waivers or memberships, and your staff are not learning a new suite.
Do I keep my phone number?
Yes. Your number stays yours. Calls route to Lumio and you can turn that off whenever you want.
Does it send texts?
Not yet. Text messaging in the US needs carrier registration and ours is not finished, so we are not going to pretend otherwise. Voice works today. Texting follows once registration clears.
How long does setup take?
A day. We load your hours, rooms, party sizes, prices and the answers you want callers to hear, then point your number at it. There is no migration because nothing has to move.
What happens if it does not know something?
It says so and offers a callback, then writes down what the caller wanted so you can follow up. It does not guess, because hours, prices and availability come from your data rather than from the AI.
Can it double-book a room?
No. The check happens inside the database at the moment of booking, so two callers on the phone at the same time cannot both take the same room. We tested it by racing two bookings at once.
What does it cost to run?
About ten cents a minute of call time, and roughly thirty-eight cents for a call that ends in a booking. Every call records its own cost, so you can see it rather than take our word for it.
Can other venues see my data?
No. Every venue is sealed off at the database level, enforced on every request. It is a wall, not a policy.