No.01Ember
Speaks as your venue
Greets every caller with your name, your hours and your tone.
Built for family entertainment centers
The booking system that answers the phone.
Bookings, calls, guests and follow-ups for family entertainment centers, in one system that runs alongside what you already use.
Joyland / Dashboard
Demo venue · 3 party rooms
Today at a glance
Parties today 0
Booked by Ember4
Booked by staff8
Calls answered 0
Opening hours30
After hours9
Booked today $0
Confirmed$3,439
Pending$1,200
Cost per call $0.00
Measured averageall calls
Itemised byprovider
Today's partiesby start time
Ashley Reed · Jungle Room · 10 kidsPaid in full
Rachel Moore · Castle Room · 14 kidsBooked by Ember
Derek Salas · Space Room · 18 kidsConfirmed
Calls this weekMon to Sat
214
MonTueWedThuFriSat
The missed callThe first venue to answer
The first venue to answer
gets the party.
Parents ring around. If nobody picks up, the next venue on their list usually does, and that party is gone before anyone hears the voicemail.
30%
of potential party bookings are lost to missed phone calls.
Source: Party Center Software75%
of guests go somewhere else if they cannot get through.
Source: ROLLER24/7
Lumio picks up, at 9:41 PM on a Tuesday or in the middle of the Saturday rush.
Answered as your venueHow it worksWatch one call
Watch one call
untangle itself.
A 9:41 PM call arrives tangled up in questions. Lumio answers it, books it, confirms it and reminds the family, and the whole way it stays one record that nobody retypes.
9:41PM01 · Answered
The venue is closed. Ember picks up in your venue's name.
9:44PM02 · Booked
Checked against real rooms, quoted from your packages, held as pending.
8:10AM03 · Confirmed
One tap from your team. The family gets the email and waiver link.
4:00PM04 · Reminded
The day before the party, so the room is never empty.
$0.38Average cost of a call, measured
24/7Calls answered, closed or not
50Free calls every month
Callers who do not book are not lost either. They land in your pipeline with what they asked for.
Inside LumioFour screens your team
Four screens your team
will actually open.
Calls, bookings, emails and the pipeline all point back to the same booking, so what Ember took at 9:41 PM is already on every screen by morning.
Calls
Every call answered, summarised and costed.
Ember picks up as your venue, day or night. Every call is saved with its summary, transcript, the booking it made and what it cost.
- Answers after hours and when the desk is busy
- Quotes from your own package prices
- Itemised cost on every call
DO
Daniel Okafor+1 (312) 555-0148 · Sat 25 Oct, 9:41 PM · 3m 26s
SummaryTranscriptBookingCost
Party 16 kidsRoom SpacePackage AdventurePrice $459
EmberThanks for calling Joyland, this is Ember. How can I help?
CallerA party for 16 kids this Saturday, around 8?
EmberThe Space Room is free at 8. The Adventure package is $459. Shall I book it?
Cost of this call
$0.003m 26s · itemised
Bookings
Every party lands in one calendar.
By room and by time, with the price stored on every booking so nobody argues about it later.
- Double bookings blocked at the database
- No parties booked outside your hours
- Packages with weekday and weekend prices
Saturday, 25 OctoberDayUpcomingPastAll roomsNew booking
10 AM12 PM2 PM4 PM6 PM8 PM
Castle24 guests
RMRachel M.14 kids · Adventure
MWMegan W.12 kids
Jungle20 guests
ARAshley R.10 kids · Paid
Space16 guests
DSDerek S.18 kids
DODaniel O.16 · Ember
DODaniel OkaforPending
- Room
- Space Room
- When
- Sat 8:00 to 10:00 PM
- Package
- Adventure
- Price of record
- $459
- Booked by
- Ember, on a call
ConfirmEdit
Space Room at 8 PM is held. A second booking for that slot is refused.
Emails
Confirmations and reminders go out for you.
Your staff confirm in one tap. The parent gets a confirmation with your waiver link, then a reminder the day before.
- Sent from your venue's name
- Waiver link in every email
- Reminder 24 hours before the party
Your party at Joyland is confirmed
JJoyland <bookings@send.lumio.software>
to rachel.moore@example.com · Sun 9:05 AM
to rachel.moore@example.com · Sun 9:05 AM
JoylandSee you Saturday, Rachel.
RoomCastle Room
WhenSat 25 Oct, 2:00 PM
PackageAdventure, 14 kids
Price$459
Sign the waiver
Delivery
Confirmed by staffSun 9:05 AM · one tap
Confirmation sentSun 9:05 AM
DeliveredInbox, not spam
Reminder scheduledFri 24 Oct, 2:00 PM
Pipeline
Nobody slips away.
Families who asked but did not book, bookings to confirm and cancellations worth a call back, each with one clear action.
- Enquiries logged from every call
- Who to call this week, in order
- Win-back and no-show lists
Needs confirming 5Win-back 4No-shows 3Enquiries 6
Asked, not booked 3
PSPriya Shah
Sun 1 PM · 9 kids · asked about Little Explorers
Logged by Ember · FriCall back
TBTom Brooks
Sat 11 AM · 20 kids
Logged by Ember · ThuCall back
Called back 1
LKLena Kim
Fri 5 PM · 12 kids
Called by Sam · Wed
Booked 0
Meet EmberPicks up as your venue.
Picks up as your venue.
Even after you lock up.
Ember answers as your venue, quotes your own prices and books straight into Lumio, even while you are closed.
No.02Ember
Knows your prices
Quotes from your own packages, weekday or weekend, never a guess.
No.03Ember
Books in real time
Checks what is genuinely free and holds it before the call ends.
No.04Ember
Never off the phone
After hours, at lunch and when the desk is busy, every call answered.
PricingStart free.
Start free.
Pay as your calls grow.
The front desk is priced by the calls it answers, with no card and no contract to start. The full platform is quoted on your demo, once we have seen how your venue runs.
Free
$0/ month50 calls a month, then $1.20 a call
Most venues
Starter
$179/ month250 calls a month, then $1.00 a call
Growth
$479/ month700 calls a month, then $0.80 a call
Questions
Before you book a demo.
Is this a sales call?+
It is a demo of your own venue running on the system, and we will tell you plainly if Lumio is not a fit yet. If you would rather judge it without speaking to anyone, ring the demo venue instead.
Do I have to change anything to try it?+
No. Pick one part and run it alongside what you have.
How long until it is live?+
About a day once your venue details are in, and most of those we pull off your website before we speak.
Ready when your venue is.
Book a demo and we load your venue before we speak.