Everything a venueruns on.
Front of house, back of house and the phone, each part built for the way a busy venue actually works.
“The Castle Room is free at two. For fourteen children, the Adventure package is $459.”
Every party in one calendar.
Parties, groups and private hire in one place, with availability that is actually true.
Calendar by room and time
Every room across the day and week, with every booking and its status.
Live availability
What shows as free is free. Checked the moment the booking is made.
No double bookings
Two families can never take the same room, and it holds at the database.
Book from the desk or a call
Create, move, confirm and cancel from the dashboard, or let Ember do it by phone.
Price of record
The price quoted is the price stored, so nobody argues about it on the day.
Admissions from the same system.
Open play, timed sessions and day passes sold where your parties are booked, so every guest lands in one place.
Open play and timed sessions
Day passes, open play and set session times, each with its own price.
Sales stop at the limit
Each session has its own capacity, and nothing sells past it.
Tickets on the guest record
Every ticket lands on the person who bought it, next to their parties.
In your daily numbers
Ticket sales sit in reporting beside parties and the till.
Get paid before the party.
Card payments through your own Stripe account, so the money goes from the parent straight to you.
Deposit links on the call
The link goes out while the parent is still on the phone, and the room is held once it is paid.
Balances and refunds
Collect what is owed on the day, and refund from the same screen when plans change.
Your own Stripe account
Money lands in your account, not ours. We never hold any of it.
Point of sale
Counter sales for admissions, food and retail on a card reader, with every sale linked to the guest.
Memberships
Plans and passes for your regulars, sold and renewed in the same system.
A guest list that builds itself.
Every caller becomes a guest record, matched by phone number, with nothing typed in by hand.
Built from real calls
Every caller becomes a contact automatically, matched by their number.
Full history on one record
Every call, booking and payment attached to the person, in order.
Notes and search
Add what matters, like an allergy or a favourite room, and find anyone in seconds.
Repeat guests
See who has booked before, how often, and which room they chose.
Loyalty
Points and rewards for families who keep coming back.
Guest surveys
Feedback sent after the visit, while it is still fresh.
The bookings that usually vanish.
Parents who asked and never booked, cancellations and no-shows, kept in one list with a next step.
Marcus Bell wanted a Saturday in November for 16 kids. Asked what the Adventure package includes, never called back.
Megan Wallace, 12 kids, Saturday 6 PM. Booked by Ember at 11:04 PM, deposit not paid yet.
Sarah Kelly cancelled last month, 16 kids. Her daughter's birthday is in three weeks.
Asked, didn't book
Every enquiry that never became a booking, with what they wanted and when they called.
Cancellations worth winning back
Who cancelled, how many children, and when the birthday actually is.
No-shows, swept automatically
Parties that never arrived are marked and moved into the list without anyone chasing it.
Deposits outstanding
Bookings still waiting on payment, so none slip through before the day.
Sales pipeline
Every enquiry moves through stages from first call to booked, so none sits without an owner.
Stock, kitchen and prices, kept in check.
The parts of the venue guests never see, in the same system as the parts they do.
Saturday afternoons are nearly full. Consider a higher price for the 2:00 PM party slot.
Stock and inventory
Levels across food, drinks and retail, with low items flagged before you run out.
Kitchen management
Party food and F&B orders organised for the kitchen, so the right food is ready at the right time.
AI pricingAI
Busy slots and quiet ones, each priced to match what your own bookings show.
Your venue, set up once.
Your hours, rooms, prices and numbers in one place, and you control all of it.
Weekends carry the business · coral bars are the peak days
Reporting by day
Calls, bookings and revenue, and which weekday actually carries the business.
Cost per call, itemised
The exact cost of every call, broken down by supplier. No monthly mystery bill.
After-hours capture
Calls that came in after you closed, counted separately so you can see what you used to miss.
Staff accounts and roles
Each person gets their own login, with the access their job needs.
The knowledge base
Hours, rooms, packages and the answers Ember gives, written in your words.
Open API
Connect Lumio to the tools you already use, from your accounts to your own website.
On any phone
The full dashboard in a phone browser, so staff can check the day's bookings from the floor. Nothing to install.
Meet Ember.
Lumio's AI front desk, booking into the same calendar as everything on this page.
Meet EmberDo you have anything the twenty fifth? It is about fourteen kids.
We do. The Castle Room is free at two, and for fourteen the Adventure package is $459.