Built for venues thatsell time to families.
Seven kinds of venue, one core. What changes is what you sell, what callers ask, and the number that matters.
Birthday parties are the business.
Rooms, time slots, packages, and the deposit that holds the date while a parent talks it over at home.
“How many children, what age, and can we bring our own cake?”
Packages by head count
The price moves with the number of children and is quoted correctly on the call.
Deposit holds the date
The room is held the moment the deposit is paid.
After-hours parties
The 9 PM Saturday calls, booked instead of lost.
Capacity that moves with the weather.
Cabanas, group bookings and season passes, where a sunny forecast can sell out the day before the gates open.
“How many in the group, and is there shade for the little ones?”
Cabanas and reserved spaces
Booked like rooms, with the same no double booking rule.
Group bookings
Birthday groups, camps and company days, each at its own rate.
Season passes
Sold as memberships and tracked alongside day bookings.
Eighty children on one bus.
Session times, height and age rules, and the school trip that arrives with one teacher holding a clipboard.
“How tall do they need to be, and do you take school groups?”
Sessions by time slot
Capacity per session, so a slot never oversells.
Height and age rules
Kept in your knowledge base, so Ember answers them before anyone books.
School and group rates
Priced by head count and quoted correctly on the call.
The after-school rush, answered.
Jump slots sold by the hour, grip socks at the desk, and a phone nobody on the floor can hear from half past three.
“Do we need grip socks, and can I sign the waiver before we arrive?”
Jump slots by the hour
Each slot has its own capacity and books like a room.
Party jumps
Birthday packages with a jump slot and a party room together.
The rush, covered
Calls between three and six answered while the floor is full.
The private hire that pays for the quiet weeks.
Tables, lanes, tournament nights, and the company booking that fills a Tuesday.
“Can we book tables for a tournament on Saturday night?”
Tables and lanes
Booked by the hour, with live availability.
Private hire
Whole and part venue bookings, with a deposit to hold the night.
Company enquiries kept
The corporate booking that asked and went quiet, sitting in your win-back list.
The age limit, before she commits.
Toddler sessions and under-fives, where the answer a parent needs is who it is for and whether the adult pays too.
“What is the age limit, and do I have to pay to come in with her?”
Sessions by age group
Toddler, under-fives and open play, each with its own capacity.
The details parents ask
Age limits, adult entry, socks and food, all answered from your knowledge base.
Parties for little ones
Birthday bookings handled the same way as any family entertainment center.
One rink booking, worth ten walk-ins.
Public sessions, skate hire and lessons, plus the private hire that fills the rink for a whole evening.
“Do you hire skates, and is there a beginner lesson first?”
Public sessions
Capacity per session, sold without overselling the ice.
Private rink hire
Whole-rink bookings with a deposit to hold the date.
Lessons
Booked as sessions, under the same availability rules.