Everything behind the front desk.
Every screen in Lumio works on the same booking. A call, an email, a follow-up and a report all point back to one record, so nothing gets typed twice.
From the first ring
to a party on the board.
Ember answers, every call is saved and costed, and the booking lands in the calendar without anyone typing it.
The part of Lumio that answers the phone.
Ember picks up as your venue, quotes from your own packages, checks real availability and books straight into Lumio, day or night.
- Answers after hours and when the desk is busy
- Every call saved with a summary and transcript
- Takes a message when it is not sure, instead of guessing
Every call answered, summarised and costed.
Each call is saved with its summary, transcript, the booking it made and exactly what it cost.
- Answered by Ember or your team
- Summary and transcript on every call
- Itemised cost by provider
EmberThanks for calling Joyland, this is Ember. How can I help?
CallerA party for 16 kids this Saturday, around 8?
EmberThe Space Room is free at 8. The Adventure package is $459. Shall I book it?
Cost of this call
Every party in one calendar, by room.
A day-by-day agenda by room, with the price stored on every booking so nobody argues about it later.
- Double bookings blocked at the database
- No parties booked outside your opening hours
- Packages with weekday and weekend prices
- Confirm, edit or cancel in one tap
- Room
- Space Room
- When
- Sat 8:00 to 10:00 PM
- Package
- Adventure
- Price of record
- $459
- Booked by
- Ember, on a call
Every caller becomes
a guest you keep.
Contacts build themselves, confirmations and reminders go out, and anyone who did not book is on a list to call back.
A guest list that builds itself.
Every caller becomes a contact, matched by phone number, with every booking and call they have made in one place.
- Created automatically from calls
- No duplicate guests
- Full history per family
Guest since March 2026
Confirmations and reminders, sent for you.
Staff confirm in one tap and the parent gets a confirmation with your waiver link, then a reminder the day before.
- Sent from your venue name
- Waiver link in every email
- Reminder 24 hours before the party
Your party at Joyland is confirmed
to rachel.moore@example.com · Sun 9:05 AM
Delivery
Know who to call back this week.
Bookings to confirm, cancellations worth a win-back call, no-shows to chase and callers who asked but did not book.
- Enquiries logged from every call
- One clear action per card
- Win-back and no-show lists
Sun 1 PM · 9 kids · asked about Little Explorers
Sat 11 AM · 20 kids
Fri 5 PM · 12 kids
You set the answers.
Lumio shows the numbers.
Edit what Ember says in plain words, and see what your calls cost and how many became parties.
You decide what Ember says.
Your hours, rules and party details as plain answers. Edit one and Ember uses it on the next call.
- Starts pre-filled from your website
- Review list shows what is left to check
- Changes go live straight away
Numbers you can trust.
How many calls became bookings, what calls cost and when your venue is busiest, counted from real records.
- Call to booking conversion
- Cost per call, by provider
- Busiest days and calls per day
Calls per day
Busiest days for parties
What we are
building now.
Listed separately so you always know what is live today and what is on the way.
Deposits on the call
A secure payment link sent while the parent is still on the phone.
Two-way texting
Confirmations and reminders by text, with replies.
Follow-up sequences
Automatic chasers for callers who asked but did not book.
Week calendar
Drag to move parties between rooms and days.
Ready when your venue is.
Book a demo and we load your venue before we speak.